Privacy policy

Last Updated: July 24, 2026

Vennassa (“we,” “us”) operates https://www.vennassa.com/ (the “Services”), powered by Shopify. This Privacy Policy explains how we collect, use, and disclose personal information.

Data controller / merchant contact

  • Vennassa
  • 26 Kwai Hei St., Kingsford Industrial Building Phase 2, F10, 11 Floor, Kwai Chung, New Territories, Hong Kong 999077
  • Email: info@vennassa.com
  • Phone / WhatsApp: +852 5389 3128
  • Service hours: Monday to Friday, 9:00 AM – 6:00 PM (UTC+8)

Personal Information We Collect

Depending on how you use the Services, we may collect: contact details; shipping/billing addresses; payment and transaction details; account credentials; device and usage data; and communications you send to us.

How We Use Information

  • Provide and improve the store, fulfill orders, process payments, returns, and customer support
  • Marketing communications (you may unsubscribe at any time)
  • Security, fraud prevention, and legal compliance

How We Share Information

We share information with Shopify and service providers (payments, shipping, analytics, customer support) as needed to operate the store; with partners for advertising where permitted; when you direct us to; within our corporate group; or for legal/business transfer reasons.

Shopify also processes certain data as described in the Shopify Consumer Privacy Policy.

Cookies & Tracking

We and Shopify use cookies and similar technologies for store functionality, analytics, and advertising. Where required (including EU/UK), we present consent choices via our customer privacy / cookie banner. You can also use browser controls and Global Privacy Control where applicable.

International Transfers

Your information may be processed outside your country, including by Shopify. For EEA/UK transfers, appropriate safeguards (such as Standard Contractual Clauses) may apply.

Your Rights

Depending on where you live, you may have rights to access, correct, delete, port, or object to certain processing, and to opt out of targeted advertising or sale/sharing as defined by local law. Contact info@vennassa.com to exercise rights. EEA/UK users may also contact their local data protection authority.

Children

The Services are not directed to children under the age of majority in their jurisdiction. We do not knowingly collect children’s personal information.

Retention & Security

We retain information as needed for the purposes above, legal obligations, and dispute resolution. No method of transmission is 100% secure.

Changes

We may update this Policy by posting a revised version and updating the Last Updated date.

Contact

Questions or privacy requests: info@vennassa.com · +852 5389 3128
Postal: 26 Kwai Hei St., Kingsford Industrial Building Phase 2, F10, 11 Floor, Kwai Chung, New Territories, Hong Kong 999077