Frequently Asked Questions

It depends on your personal style! For a subtle, everyday glow, our smaller carat sizes are perfect for first or second lobe piercings. If you want a more striking centerpiece, we recommend sizing up. You can refer to our online size guide for visual comparisons on the ear.

Most of our standard Vennassa necklaces feature adjustable chains, typically ranging from 16 to 18 inches (40-45 cm). This allows you to customize the length to perfectly frame your collarbone or layer with other pieces. Check the specific product description for exact measurements.

Our modular earring concept is designed for versatility. You can start with our base studs and easily slide on different "add-ons" or charms to transform your look from a simple daytime stud to an elegant evening drop earring.

Similar to our earrings, many of our necklaces are designed to be customizable. You can wear the chain solo for a minimalist look, or attach various Vennassa pendants and charms to tell your own unique story.

Our add-ons are specifically engineered to fit perfectly and securely with Vennassa base studs and chains. While they might fit some other fine jewelry, we cannot guarantee the security or fit on non-Vennassa pieces.

We ship worldwide! Vennassa pieces can be delivered to jewelry lovers across the globe. Please note that shipping times and costs vary depending on your specific location.

Complimentary standard shipping applies when your order meets the regional minimum: HK$800 for Hong Kong, the United States, and the United Kingdom; HK$1,500 for Asia Pacific (Japan, Malaysia, Singapore, South Korea, Taiwan) and the rest of the world. Below those thresholds, shipping fees are shown at checkout before you pay. Full details are in our Shipping Policy.

Ready-to-ship items are typically processed within 1–2 business days. Custom, engraved, or made-to-order pieces may require up to 14 business days of production before dispatch, in addition to transit time.

If you need it sooner, email info@vennassa.com or WhatsApp +852 5389 3128 with your order number and delivery deadline during service hours (Mon–Fri, 9:00 AM–6:00 PM UTC+8). We will check whether an upgraded shipping option is available for your destination and confirm any extra fee before proceeding.

Once your order is dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's journey directly to your doorstep.

Every Vennassa shipment includes carrier transit coverage against loss or damage while in transit, until delivery is completed according to the carrier’s proof of delivery. If something goes wrong, contact info@vennassa.com with your order number and tracking details and we will help resolve it.

Yes. Eligible items may be returned within 30 days of delivery for a refund to your original payment method. Items must be unused, unworn, and in original packaging. Customized or engraved pieces, earrings (for hygiene), and final-sale items are not returnable unless defective. We do not offer a formal exchange system — if you want a different item, please return the original and place a new order.

Yes, promotional purchases can be returned under the same eligibility rules unless marked Final Sale. Refunds are issued for the discounted price paid.

Return shipping costs are the customer's responsibility, except when the item is defective or we sent the wrong item. Original outbound shipping fees are non-refundable.

Email us at info@vennassa.com with your order number and reason for return. We will review your request and send return instructions within 2 business days. Please ship the item back with a trackable method.

Once we receive and inspect your return, we process the refund to your original payment method within 2–5 business days. Your bank or card issuer may take additional time to post the credit.

All international orders are shipped DDP (Delivered Duty Paid). Customs duties, taxes, and import fees are included in your order total — you should not be asked to pay extra at delivery. If an unexpected customs charge occurs, contact info@vennassa.com and we will help resolve it.

No. Orders to the United States are shipped DDP, so customs duties and import fees are included in what you pay at checkout. You should not be charged extra tariffs or duties on delivery. If a courier ever requests an unexpected fee, contact us at info@vennassa.com immediately.

For high-value international shipments, customs regulations in your country (such as the US) may require the courier to collect your Social Security Number (SSN) or Tax ID for official customs clearance and import documentation.

By law, we are required to declare the exact retail value of the items in your package. We cannot mark orders as "gifts" or alter the invoice value to bypass customs fees.

Because we ship DDP, duties and taxes are prepaid with your order. If you still paid a local customs charge in error, contact us at info@vennassa.com with proof so we can help resolve it. Any fee charged incorrectly by a third party may need to be claimed with that courier or customs office.

You can enter your discount code in the "Gift card or discount code" field during the checkout process. Click "Apply," and your total will automatically update to reflect the savings.

Typically, our system only allows one discount code to be applied per order. We recommend using the code that offers you the highest value.

If you are returning your entire order for a refund, any promotional free gifts must also be returned in their original condition. If the free gift is not returned, its retail value will be deducted from your refund.

We offer a one-time price adjustment if an item you purchased at full price goes on sale within 7 days of your order date. Please contact our support team with your order number to request the adjustment.

Most codes apply sitewide, but some exclusive collections, gift cards, or already heavily discounted items may be excluded. Please check the specific terms and conditions of the promotion.

We stand behind every piece. Manufacturing defects and quality issues under normal use are covered by our lifetime warranty—contact info@vennassa.com with photos and we will arrange repair or replacement. Separately, unusual fading of the 18K gold vermeil finish may qualify for our 1-year re-plating service if care instructions were followed. Normal wear, scratches, accidental damage, loss, and third-party alterations are not covered.

Don't worry, we're here to help! If your jewelry requires repair, please take a clear photo of the issue and contact our jewelry experts at info@vennassa.com. We will guide you through the repair or replacement process.

Yes! For our larger lab-grown diamonds (typically 0.5 carats and above), an independent grading certificate (such as IGI or GIA) is included with your purchase, detailing the diamond's cut, color, clarity, and carat weight.

Our warranty covers manufacturing defects but does not cover normal wear and tear, scratches, loss of items, or damage caused by improper use, accidents, or third-party modifications (like resizing by another jeweler).

Yes. For unusual fading of the 18K gold vermeil finish within the first year of purchase (when care instructions have been followed), we offer a 1-year re-plating service. Structural manufacturing defects are covered separately under our lifetime warranty.

Absolutely. Every Vennassa order arrives in our signature premium packaging, which inherently feels like a beautiful gift. At checkout, you can also select the "Gift" option to add a personalized ribbon and ensure no pricing is visible.

We would love to help! Email info@vennassa.com or WhatsApp +852 5389 3128 during service hours (Mon–Fri, 9:00 AM–6:00 PM UTC+8). Tell us a bit about the recipient’s style, and we’ll curate recommendations.

Yes, we offer digital Vennassa Gift Cards ranging from various amounts. They are delivered instantly via email and contain instructions on how to redeem them at checkout—the perfect last-minute gift!

Yes! During checkout, simply look for the "Add a Gift Message" box. Write your heartfelt note, and we will print it on a luxurious Vennassa card to be included in the package.

If you mark your order as a gift or add a gift message at checkout, we will ensure that a gift receipt (without any pricing information) is included in the package instead of a standard invoice.

We accept the payment methods enabled at checkout for your region. Available options may include major credit/debit cards and digital wallets as shown on the checkout page and in our footer. Only methods displayed at checkout are supported.

Our website usually detects your location and shows a matching currency. To change it manually, use the country/region selector in the site header (top of the page). Available currencies depend on Shopify Markets for your destination.

Where available in your region, installment options such as Shop Pay Installments may appear at checkout. Availability depends on your location and eligibility. If an installment option is not shown at checkout, it is not available for that order.

Completely safe. Our checkout is powered by Shopify, which is certified Level 1 PCI DSS compliant. Your payment data is encrypted and securely processed; we do not store your credit card details on our servers.

Currently, our checkout system only accepts one credit card per transaction. However, you can use a Vennassa Gift Card in combination with a credit card to complete your purchase.

Yes, welcome to the V + Club! It's our exclusive rewards program designed to thank our community. It’s free to join, and you can start earning perks immediately.

Simply create a customer account on our website. You will automatically be enrolled in the V + Club and instantly receive welcome points just for signing up!

You earn points for every dollar spent on Vennassa.com. You can also earn extra points by following us on social media, leaving a product review, or celebrating your birthday with us!

For maximum comfort and security, our standard earrings come with premium push-back (butterfly) friction backs. For specific fine jewelry piercing collections, we also offer secure screw-backs or flat-backs.

Our standard earring posts are 10mm in length, which is the industry standard and comfortably fits most earlobes.

Our classic studs are perfect for lobe piercings. We also have specialized huggies and smaller studs that look beautiful in second lobe, helix, or cartilage placements. Please check the post thickness if you are buying for a specific cartilage piercing.

Yes, absolutely. Our base metal is solid 925 sterling silver, which is hypoallergenic and nickel-free, making our earrings safe and comfortable for those with sensitive skin.

We use standard US ring sizing across our website to ensure a universal fit. Sizes typically range from US 4 to US 10, including half sizes for certain collections.

We have a comprehensive Ring Size Conversion Chart available on every ring product page. It easily translates UK, European, and Asian sizes into our standard US sizing.

The most accurate way is to measure the inside diameter of a ring that already fits you well, and compare it to our online size guide. Alternatively, you can request a Vennassa Ring Sizer tool from our support team.

We do not offer a formal size exchange. You may return an eligible ring within 30 days under our Refund Policy, or contact info@vennassa.com about complimentary resizing within 60 days of purchase when the style allows (some designs, such as full eternity bands, cannot be resized).

Our rings are crafted with solid 925 sterling silver at their core to ensure durability and a premium, substantial weight on the finger, finished with a thick layer of 18K gold. They are never hollowed out.