Privacy policy

Last Updated: September 9, 2026

VENNASSA COMPANY ("we", "us"), operating the brand VENNASSA, operates https://www.vennassa.com/ (the "Services"), powered by Shopify. This Privacy Policy explains how we collect, use, and disclose personal information.

Data Controller: VENNASSA COMPANY (Business Registration No.: 41528390)

  • Room D, 15/F, Kwai Fong Plaza, 208 Hing Fong Road, Kwai Fong, New Territories, Hong Kong
  • Email: info@vennassa.com
  • Phone / WhatsApp: +852 5389 3128
  • Service hours: Monday to Friday, 9:00 AM - 6:00 PM (UTC+8)

Personal Information We Collect

Depending on how you use the Services, we may collect: contact details; shipping/billing addresses; payment and transaction details; account credentials; device and usage data; and communications you send to us.

How We Use Information

  • Provide and improve the store, fulfill orders, process payments, returns, and customer support
  • Marketing communications (you may unsubscribe at any time)
  • Security, fraud prevention, and legal compliance
  • Advertising and analytics, where permitted

How We Share Information

We share information with Shopify and service providers (payments, shipping, analytics, customer support) as needed to operate the store; when you direct us to; within our corporate group; or for legal/business transfer reasons.

We share data with advertising and analytics partners including Google Ads, Meta (Facebook/Instagram), and TikTok for marketing purposes, where permitted.

Opt-out: You may opt out of targeted advertising via our cookie / privacy banner (where shown), your device or browser settings, platform tools (for example Google Ads Settings, Meta Ad Preferences, TikTok in-app settings), and by emailing info@vennassa.com. EEA/UK users may also manage consent via our consent banner. See also the US Resident Privacy Rights section below.

Shopify also processes certain data as described in the Shopify Consumer Privacy Policy.

Cookies & Tracking

We and Shopify use cookies and similar technologies for store functionality, analytics, and advertising. Where required (including EU/UK), we present consent choices via our customer privacy / cookie banner. You can also use browser controls and Global Privacy Control where applicable.

International Transfers

Your personal data collected via Shopify is primarily processed and stored on secure servers located in the United States and Canada, protected by Standard Contractual Clauses (SCCs) where required. Your information may also be processed in Hong Kong and other locations by our service providers.

Your Rights

Depending on where you live, you may have rights to access, correct, delete, port, or object to certain processing, and to opt out of targeted advertising or sale/sharing as defined by local law. Contact info@vennassa.com to exercise rights. We will respond to privacy requests within 30 days (or as required by applicable law). EEA/UK users may also contact their local data protection authority.

US Resident Privacy Rights (CCPA/CPRA)

If you are a California resident (or other US resident with similar rights), you may have the right to know, delete, correct, and opt out of the "sale" or "sharing" of personal information for cross-context behavioral advertising, and not to be discriminated against for exercising these rights.

Do Not Sell or Share My Personal Information: Email info@vennassa.com with the subject line "Do Not Sell or Share My Personal Information" (or use any dedicated privacy link we publish on the Site). You may also use Global Privacy Control (GPC) where recognized.

Children

The Services are not directed to children under the age of majority in their jurisdiction. We do not knowingly collect children's personal information.

Retention & Security

We retain information as needed for the purposes above, legal obligations, and dispute resolution. No method of transmission is 100% secure.

Changes

We may update this Policy by posting a revised version and updating the Last Updated date.

Contact

Questions or privacy requests: info@vennassa.com - +852 5389 3128
VENNASSA COMPANY (Business Registration No.: 41528390)
Room D, 15/F, Kwai Fong Plaza, 208 Hing Fong Road, Kwai Fong, New Territories, Hong Kong (新界葵芳興芳路208號葵芳匯15樓D室）